Managed IT Services - Case Study 3
A high growth Mining Supplies business was experiencing very slow computer network speeds, to make matters worse they were also experiencing very slow response times from their current IT provider.
Logic Networks was called in to undertake a full technical appraisal of their environment which uncovered some serious shortcomings in the configuration of their server, network and backup setup.
Additionally the client was engaging their provider on a "break fix" model - i.e. when something broke, the IT provider attempted to fix it. This approach lead to the client seeking to minimise the providers time on site (by handling the work themselves), the client experienced unnecessarily long lead times for resolution and in many instances they wasn't an effective solution at hand when required.
As a part of our technical appraisal of their environment Logic Networks planned a solution to their server speed issues and implemented it over a weekend, with no disruption to the business - and a significant speed increase experienced.
Our client also engaged Logic Networks to provide ongoing support on a managed service - fixed fee basis. Now all technical problems are handled centrally by Logic Networks - including those for peripheral vendors (phones, printers, ISP etc). Every service request is managed efficiently, with full transparency and managed to a set of Key Performance Indicators.