Logic Networks

  • Managed IT Services - Case Study 1

    Our client, who specialises in providing services to the residential building sector has a huge reliance on timely and accurate business information for their 40 staff.  Their IT environment had outlived it's useful life span and was no longer supporting the business as it grew.

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  • Managed IT Services - Case Study 2

    A Perth-based Marketing Company was beginning to pick up steam. They had a sudden influx of new clients, which was fantastic news for business - but their computer systems weren't capable of handling the increased work flow.

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  • Managed IT Services - Case Study 3

    A high growth Mining Supplies business was experiencing very slow computer network speeds, to make matters worse they were also experiencing very slow response times from their current IT provider.

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  • Managed IT Services - Case Study 4

    A Registered Training Organisation with over fifteen years’ experience in the field of private training found little need for IT assistance, when their computer systems broke down, they called upon the managers with the most IT experience to resolve the issue.

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  • Managed IT Services - Case Study 5

    A national safety equipment supply and services business relies heavily on the careful analysis of the current market, their IT systems are critical to the ongoing success of the business.

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Managed IT Services - Case Study 3

A high growth Mining Supplies business was experiencing very slow computer network speeds, to make matters worse they were also experiencing very slow response times from their current IT provider.

Logic Networks was called in to undertake a full technical appraisal of their environment which uncovered some serious shortcomings in the configuration of their server, network and backup setup.

The Problem


With the growth experienced within the business over the past 2 years, and the projected growth over the next 5 years - our brand new client required computer infrastructure that could support their daily operations efficiently PLUS cope with their requirements over the coming years.  The client had designed a system that would achieve this, however, the implementation of the client design was not undertaken in a way that would utilise the effectiveness of that design.

Additionally the client was engaging their provider on a "break fix" model - i.e. when something broke, the IT provider attempted to fix it.  This approach lead to the client seeking to minimise the providers time on site (by handling the work themselves), the client experienced unnecessarily long lead times for resolution and in many instances they wasn't an effective solution at hand when required.


The resolution

As a part of our technical appraisal of their environment Logic Networks planned a solution to their server speed issues and implemented it over a weekend, with no disruption to the business - and a significant speed increase experienced.

Our client also engaged Logic Networks to provide ongoing support on a managed service - fixed fee basis.  Now all technical problems are handled centrally by Logic Networks - including those for peripheral vendors (phones, printers, ISP etc).  Every service request is managed efficiently, with full transparency and managed to a set of Key Performance Indicators.
 

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